Refund & Cancellation Policy

PartnerSync is a trust-based collaboration platform that connects users with verified partners and approved collaborators. We facilitate introductions and enable cost-sharing opportunities.

The ₹29 platform access fee is charged to unlock verified match details. This fee covers the cost of operating the platform, verification processes, and matchmaking technology.

PartnerSync charges a non-refundable platform access fee of ₹29 (Indian Rupees) for unlocking verified match details. This is a one-time fee per match unlock.

This fee is for accessing the platform's matching and verification service, not for any product, service, or guarantee of outcomes from third-party collaborators or users.

✅ You are eligible for a refund in the following cases:

• •Duplicate Payment: If you were charged more than once for the same match unlock
• •Technical Failure: If payment was deducted but the service was not delivered due to a platform error
• •Service Not Delivered: If payment was deducted but match details were not unlocked successfully

❌ Refunds are NOT provided in the following cases:

• •User changes their mind after unlocking a match
• •User does not like the match results or compatibility
• •User becomes inactive or fails to respond
• •User fails to contact the matched partner
• •Collaborator or user declines to proceed with collaboration
• •User expected guaranteed outcomes, savings, or business results
• •Match expiry (30-day period has passed)
• •Account suspension due to violation of Terms & Conditions

To request a refund:

1. Send an email to support@partnersync.in with the subject line "Refund Request"
2. Include your registered phone number and transaction ID
3. Provide a brief explanation of the issue
4. Attach any relevant screenshots or payment receipts

Refunds, when approved, will be processed to the original payment method used during the transaction.

For all refund-related inquiries:

support@partnersync.in

Vijayawada, Andhra Pradesh, India

We aim to respond to all refund inquiries within 24 hours during business days.